Technical Business Analyst

Job Opportunity: Technical Business Analyst (Service Tiering)

Contract: Immediate start to March 2025
Day Rate: Competitive (Inside IR35)
Location: Sheffield (Hybrid, 2 days per week in the office)

Bridge Technology Partners is partnering with a growing organisation in Sheffield to recruit a Technical Business Analyst for a key IT initiative around “Service Tiering.”

Key Responsibilities:

You will support a structured analysis of IT services to align them with defined Service Tiers. This involves:

• Evaluating and mapping existing IT services against business needs.

• Defining and implementing industry best practices for service tiering.

• Collaborating with stakeholders to create a Service Catalogue and benchmark costs.

• Ensuring attributes like availability, support hours, and recovery objectives are consistently applied.

What We’re Looking For:

• Proven experience in IT service analysis, design, and cost benchmarking.

• Strong stakeholder engagement and communication skills.

• Familiarity with service tiering concepts and IT service management best practices.

• Ability to assess existing infrastructure, architecture, and roadmaps.

DBS checks are required as part of the onboarding process.