Service Desk Analyst – Finance

Service Desk Analyst – Finance
My Leeds based client is looking to recruit 2 Service Desk Analysts to work on site in their busy Leeds office.
As part of a growing team, the Service Desk Analyst will act as the first line of support within the finance department dealing with both internal stakeholders and external suppliers. As Service Desk Analyst you will provide a single point of contact to assist with resolving queries, managing escalations and fixing finance issues.
Within this role, the Service Desk Analyst will :

• Manage and maintain tickets across various workstreams, taking ownership of issues, providing regular, clear communication to end users, identifying appropriate solutions, and ensuring all tickets are progressed or resolved within agreed SLAs
• Work with other finance teams, business services teams (including IT and HR teams) and our shared service teams to ensure they manage assigned tickets in line with finance policies and within agreed service levels
• Undertake continuous improvement within the team
• Contribute to the reports/metrics prepared by the team
• Assist with creating and maintaining process documentation and reports as required
• Assist with other daily tasks assigned by the Finance Service Desk Team Leader / Finance Service Desk Manager
• Ability to perform in line with agreed procedures, SLAs and customer expectations

Technically, the Service Desk Analyst will have experience working within a professional and complex enterprise level environment with exposure to ticketing systems – ideally ServiceNow. You will have demonstrable experience supporting Financial applications and Microsoft technologies.

In return, you will be offered an attractive salary and benefits package.