Product Manager

job info

  • Location: London
  • Job type: Contract
  • Job sector: IT
  • Salary: GBP£400 - 450 per day / Year
  • Published: January 17, 2024

My client a leading company based in London are searching for a Product Manager.

This role is a 6 month contract Inside IR35, with 2 days a week in the office.

Looking for a Product Manager to be responsible for the development, end to end
management and quality of all products and services.

Product Management includes:
· Digital Workplace Products: Desktop and Applications
· Infrastructure Products: Networks and Hosting

Key Responsibilities:

  • Day-to-day operation of  contact centre telephony solution first and foremost.
  • Product incident management and resolution, from P1 – P4.
  • Ticket management using online reporting and case management tools.
  • Writing incident reports.
  • Collecting product data and compiling regular product reports.
  • Assisting the Senior Product Manager in product lifecycle and roadmap development, feeding into the wider strategic IDD product ecosystem.
  • Working with the Service Management team to ensure a cohesive Product/Service user experience.
  • Ensuring the quality of the product, including continuous service improvement, ensuring that they meet the needs and expectations of the wider business.
  • Continuous improvement of Service Design, utilising user feedback to provide a meaningful customer experience.
  • Supporting and coordinating technical colleagues and supplier resource to manage and prioritise work to realise critical outcomes.
  • Compiling and maintaining the product RAID log, anticipating risks and problems, implementing mitigations to defend against them.
  • Work with the product team to articulate problems to senior and non-technical stakeholders and helping resolve the problems.

If this sounds something of interest, please apply with your up to date CV for immediate consideration.