1st Line Support Engineer

First Line Support Engineer – King’s Lynn (Hybrid, 2–3 days on site)

The Bridge IT have partnered with a growing IT MSP to recruit a proactive and detail-oriented First Line Support Engineer to join the team in King’s Lynn. This is a great opportunity for someone who enjoys hands-on technical work and delivering excellent user support within a structured, professional environment.

Our client are the UK’s leading provider of IT Outsourced Services to the Social Care, Assisted Living and Specialist Education sector. They predominantly support enterprise-level Commercial, Not-for-Profit, and Public Sector organisations with multiple locations and staff across the UK. 

Key Responsibilities

• Build, configure, and deploy laptops and desktops following documented procedures

• Manage starter and leaver processes, setting up and closing user accounts, completing access forms, and ensuring smooth transitions

• Create, manage, and disable user accounts in Active Directory
  

• Provide first-line technical support across Microsoft environments, including troubleshooting hardware and software issues

• Follow IT processes and maintain accurate documentation

What We’re Looking For

• Experience in laptop/desktop builds and configuration

• Good working knowledge of Active Directory

• Familiarity with Microsoft 365 and Windows 10/11 environments 

• Strong attention to detail and ability to follow procedures

• Excellent communication and problem-solving skills

In return, our client can offer £27,000, 25 days holiday and regular progression reviews with opportunities for promotion. If this opportunity sounds of interest, please apply to hear more.